News
Customers Don’t Experience Your Intentions. They Experience Your Systems.
2+ hour, 41+ min ago (1306+ words) This is the third in a series on the Golden Thread and your systems. If you haven’t read Where the Golden Thread Breaks Most Often or Strategy Is a System, Not a Statement, it’s worth starting there. Because here’s the…...
Alchemist Group Launches Global Product and Technology Function Across Its Sales and Leadership Brands
1+ hour, 46+ min ago (498+ words) Alchemist Group, the parent company behind a portfolio of brands specializing in sales and leadership execution, today announced the launch of its Global Product and Technology function to strengthen how it builds, delivers, and scales learning products, intellectual property (IP),…...
New Invoca Data Finds the Best Leads Now Start in ChatGPT
2+ day, 2+ hour ago (326+ words) Consumers rely more on generative AI for researching brands The report benchmarks lead and conversion rates across all seven channels it measures, which also include paid search, Google Business Profiles, paid social, display, TV and video, and organic search. ChatGPT…...
AI investment is outpacing ROI - just one in ten CX leaders report significant impact from AI to date but 62% expect AI investment to increase over next year
4+ day, 17+ hour ago (426+ words) New findings from the AI in CX report from CCW Europe show: The AI in CX report was published ahead of the CCW Europe Summit in October, Europe’s leading event for the customer experience sector, and draws on insights from…...
Hidden Brains Celebrates 23 Years of Innovation and Growth in Technology
4+ day, 17+ hour ago (278+ words) Hidden Brains, the AI and software development company, is marking its 23rd anniversary with a footprint that spans 107 countries, a global clientele that includes over 35+ Fortune 500 companies, and a delivery record of more than 6,000 projects. What began in 2003 as a small…...
How to Make AI Work for Your CX Challenges
6+ day, 1+ hour ago (464+ words) Image created by Google Gemini AI agents embedded in unified systems can solve the repeated-information issue. AI agents can also route customers to the right human agent when necessary, to save customers the step of making a call. And both…...
IPC Strengthens Compliance and Connectivity Through Strategic Partnership with Luware
6+ day, 3+ hour ago (126+ words) Luware is a global leader in customer experience and regulatory compliance solutions, trusted by more than 1,500 organizations and headquartered in Zurich. Since 2010, the company has built an industry-defining portfolio anchored by Luware Recording: a next-generation compliance recording platform built for…...
New Report From Trustpilot Finds Returns Are Biggest Untapped Loyalty Lever for Brands
6+ day, 16+ hour ago (370+ words) NEW YORK – JULY 8, 2026 – Trustpilot, the world’s largest open feedback platform, today released “The Future of U.S. Retail: Trust, Returns, AI and the New Consumer,” a new report revealing how consumer values are reshaping retail in 2026. Top Insights From Report: Top…...
RainFocus Launches AI Agent Connectivity for Event Data with MCP Profiles
6+ day, 16+ hour ago (433+ words) The first native MCP with an enterprise-grade OAuth security layer provides fast, accurate answers from live event data during high-stakes event execution windows. LINDON, Utah, July 8, 2026 /PRNewswire/ — RainFocus™, provider of the next-generation event marketing platform, today announced the availability of…...
The Dark Funnel Isn't a Lead Problem. It's a Coordination Problem.
6+ day, 16+ hour ago (412+ words) Success in B2B-tech demand generation doesn’t come by itself. It requires entrepreneurship and leadership — especially within global, complex environments changing fast. In 2021, I was privileged to be part of a Forrester EMEA ABM Award winning team at Unit4. The learnings still…...