1+ hour, 43+ min ago  (246+ words) Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds on Zoom's AI Companion 3.0 framework. According to company officials, the virtual agent orchestrates multi-step workflows across…...

4+ hour, 10+ min ago  (478+ words) Organizations are no longer limited by access to customer signals. They are limited by how quickly they can act before the moment passes. Operationalizing real-time insight is less like following a fixed route and more like navigation. Conditions change constantly....

18+ hour, 26+ min ago  (227+ words) AUI's acquisition of Quack AI signals growing enterprise demand for trainable AI agents that can handle complex customer service tasks autonomously. AUI, developer of the Apollo-1 neuro-symbolic artificial intelligence model, acquired Quack AI on Feb. 23, 2026. According to Fusion VC officials,…...

22+ hour, 4+ min ago  (183+ words) To learn more about Ada and the ACX operating model, please visit'ada.cx. With more than 550 AI Agents deployed globally, Ada is the trusted leader in agentic customer experience. Activated by our Ada ACX Operating Model - a unified blueprint of technology,…...

22+ hour, 4+ min ago  (204+ words) Agentic Commerce Poised to Accelerate; Marketers Fear Losing Direct Relationships as Nearly Half of Surveyed Consumers Expect to Interact with Brands through AI Agents by the end of 2026 The Rise of AI Agents A fundamental shift is occurring in how…...

23+ hour, 59+ min ago  (258+ words) SAP released six AI-powered features in its Q4 2025 update, targeting spend management, procurement and customer experience workflows. The features, announced Feb. 23include agents for travel booking and expense processing, natural language procurement intake and automated reporting tools. Company officials said the release…...

1+ day, 17+ hour ago  (1216+ words) There's a new kind of mismatch showing up in customer experience: not between what customers want and what brands offer, but between what AI could do and what organizations are structurally able to deliver. Yes, we've heard that, too: enterprise…...

2+ day, 4+ hour ago  (367+ words) Customer experience leaders obsess over journey maps, NPS, call center SLAs and digital transformation roadmaps. But most CX strategies still have a blind spot: Social. Not social media marketing, per se. But social as a live customer service channel. According…...

5+ day, 14+ hour ago  (1335+ words) AI has become a permanent fixture in digital experience stacks, but its real impact looks far more uneven than the hype cycles suggest. While some businesses are quietly seeing gains in personalization, orchestration and operational efficiency, others remain stuck in…...

6+ day, 12+ hour ago  (286+ words) The'MACH Alliance Enterprise Technology Report finds 78% of companies with mature composable technology attain clear AI ROI vs. 13% of those yet to implement composable The research shows the role composable plays in AI, as companies head toward a future of multiple…...