4+ hour, 15+ min ago  (415+ words) Funding secured. Rime raised $24M Series A led by M13 Ventures. Voice AI focus. Company builds real-time humanlike voice models for enterprises. Enterprise shift. CIOs may see voice-driven interfaces reshape user workflows. Rime on July 15 said it raised $24 million in a Series…...

14+ hour, 54+ min ago  (86+ words) CMSWire As their expectations rise, consumers embrace AI’s potential to improve service, while organizations face growing pressure to balance operational efficiency with customer loyalty The findings suggest the future of customer experience depends not only on agentic AI adoption, but…...

1+ day, 7+ hour ago  (647+ words) B2B digital commerce keeps moving into larger, more self-directed transactions. Forrester predicted that more than half of large B2B purchases would be processed through digital self-serve channels in 2025. That opportunity is real. The architectural assumption behind many dealer-commerce programs is not. Most…...

1+ day, 8+ hour ago  (365+ words) Automated review routing. AskNicely's new AI agent directs reviews to key platforms. Increased visibility. Businesses gain exposure where buyers and AI tools search. AskNicely, a Portland, Ore.-based customer experience platform, on July 14 launched Review Routing Agent, the newest addition…...

1+ day, 8+ hour ago  (729+ words) Sierra just landed one of Japan's biggest companies for conversational AI deployments. "Years ago, on my first business trip to Japan, I was introduced to omotenashi — a beautiful concept that encapsulates hospitality at its finest: meticulous attention to detail, anticipation…...

1+ day, 13+ hour ago  (599+ words) That pattern of low maturity in AI readiness is repeated across other areas of marketing and brand management. My research shows only 3% of the top “superbrands” can be said to be “leading” when it comes to AI-readiness in terms of…...

1+ day, 23+ hour ago  (883+ words) Customer-facing AI will test more than model quality. It will expose whether the organization's content, knowledge and governance systems are reliable enough for agents to retrieve from, reason over and speak from. Salesforce's agreement to acquire Fin (previously known as…...

1+ day, 22+ hour ago  (631+ words) Qualtrics today named five new leaders to its sales, marketing and product organizations, capping a year of leadership turnover under new CEO Jason Maynard that has reshaped much of the company's executive bench. Adam Block was named chief sales officer,…...

1+ week, 1+ day ago  (392+ words) The conversation also digs into AEO and what actually helps brands get cited by AI engines, why velocity is the number one reason companies leave monolithic platforms, and what Hillestad expects 2026 to bring as agent orchestration becomes a bigger part…...

5+ day, 4+ hour ago  (613+ words) All I wanted was a cheeseburger before my flight. But when I scanned the QR code on the table at the airport restaurant, it told me to switch my WiFi to their ordering network … then create an account … then check…...