2+ week, 5+ day ago   (451+ words) Does the traditional shadow IT playbook work for shadow AI? No, but not for the reasons most imagine. With the right technology stack, IT teams can still discover and inventory a large share of the shadow AI tools in their…...

2+ week, 4+ day ago   (1082+ words) KOHb - Getty Images With AI adoption rising in every organization, releasing software quickly is easier than ever. This article will examine three approaches to using AI in software governance. It draws from my conversations with Brian Singer, co-founder and CPO…...

1+ week, 6+ day ago   (257+ words) Salesforce instance. Perhaps ready-made Einstein artificial intelligence features don't quite fit, or customers...

1+ week, 3+ day ago   (192+ words) Genesys customers will be able to plug in agents from many sources, and -- if everything goes as planned -- have the orchestration layer to rule them all....

3+ week, 6+ day ago   (383+ words) Many organizations remain unprepared for the rapid growth of AI-generated content and synthetic datasets across enterprise environments, leaving them equally unprepared to govern that data effectively and within compliance boundaries. AI-generated data and synthetic data differ fundamentally from traditional data....

2+ day, 16+ hour ago   (685+ words) AI is impacting enterprises in many different ways, and workplace collaboration is a fundamental use case. Unified communications as a service has become the hub for how work gets done, and IT leaders need to understand how integrating AI is…...

1+ week, 5+ day ago   (673+ words) According to the Massachusetts Institute of Technology, a staggering 95% of organizations are failing to see a return on their GenAI investments. These failures increasingly point the finger at workflows and architectures, not AI technology itself. In this Q&A with…...

4+ day, 4+ hour ago   (819+ words) Physical AI offers the potential to bring transformative automation to a range of business functions and industries. Identifying where these systems generate the greatest benefits will shape the broader uptake of this facet of AI. Physical AI comes with considerable…...

5+ day, 11+ hour ago   (389+ words) Knowledge base automation should interest executives for two reasons: cost containment and trust. However, Gartner also cautions that a large percentage of agentic AI projects will fail, but the business direction remains clearly toward agentic AI. A well-structured knowledge base…...

1+ week, 6+ day ago   (1573+ words) As AI creates challenging conditions for analytics specialists by becoming the new interface for BI, Tableau is evolving. And it's doing so in an appropriate manner, according to David Menninger, an analyst at ISG Software Research. "Tableau continues to be…...