2+ day, 8+ hour ago   (654+ words) Editor’s Note: Welcome to Prompt, your weekly briefing on the shifting AI landscape. We provide an analytical look at the week’s biggest developments, paired with a curated roundup of the stories that matter. For years, companies developing AI have largely…...

2+ day, 9+ hour ago   (685+ words) AI is impacting enterprises in many different ways, and workplace collaboration is a fundamental use case. Unified communications as a service has become the hub for how work gets done, and IT leaders need to understand how integrating AI is…...

2+ day, 8+ hour ago   (195+ words) AI harnesses may be the antidote to the SaaSpocalypse. Salesforce sharpens its strategy....

5+ day, 5+ hour ago   (389+ words) Knowledge base automation should interest executives for two reasons: cost containment and trust. However, Gartner also cautions that a large percentage of agentic AI projects will fail, but the business direction remains clearly toward agentic AI. A well-structured knowledge base…...

3+ day, 21+ hour ago   (819+ words) Physical AI offers the potential to bring transformative automation to a range of business functions and industries. Identifying where these systems generate the greatest benefits will shape the broader uptake of this facet of AI. Physical AI comes with considerable…...

4+ day, 17+ hour ago   (593+ words) Local AI deployments have practical limitations. The AI computing infrastructure and the corresponding energy demands can be costly to build, manage and maintain, often restricting the resilience and scalability that modern AI platforms depend on. Companies increasingly turn to the…...

1+ week, 4+ day ago   (1132+ words) AI deployment is a business problem, not just an IT project. Instead, some organizations are creating dedicated AI enablement teams that work directly with business units to identify their challenges, prioritize AI use cases and help deploy technology that improves…...

1+ week, 5+ day ago   (673+ words) According to the Massachusetts Institute of Technology, a staggering 95% of organizations are failing to see a return on their GenAI investments. These failures increasingly point the finger at workflows and architectures, not AI technology itself. In this Q&A with…...

1+ week, 6+ day ago   (257+ words) "Smooth move, Einstein!" was a sarcastic put-down kids would deliver to each other years ago when someone dropped and broke something -- or did a pratfall. The phrase lives on as an internet meme. Sometimes, Salesforce customers add more AI from…...

2+ week, 3+ day ago   (704+ words) Enterprises spent the last two years racing to put generative AI into production. Now many CIOs are confronting a less obvious challenge: building the governance structures needed to manage AI systems that are becoming increasingly embedded in business operations. But…...