Enterprises Know Exactly What They Want From AI — And We’re Listening
The pace of change in the era of AI is accelerating at a velocity I never could have imagined. From the proliferation of the PC to the advent of the Internet, nothing compares in my 40-year business career. What has not changed, however, is an important piece of wisdom for enterprise executives leading transformations: The best way for any company to ground its investments in reality and advance meaningful innovation is to source the path forward from customers. While this assertion may appear obvious, I believe many technology vendors assume that customers “don’t know what they don’t know” about AI. This is patently false. How do I know it’s not true? I have spent the last six months traversing North America, Europe and Asia listening to customers share what they have learned about AI, what they need from AI and what they expect their vendors to deliver. In particular, I have talked to…